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Shop Policy

Thanks for visiting and shopping.
Below are answers to a few common questions related to Custom orders, Payments, Returns and general shop policies.
If you have any additional questions or need assistance, please contact us.

****** Personalization ******

Do you offer customization on your products?
Most of our products can be customized for NO Additional Charge.
We offer customization of size or finish (colors or distress) on certain products as well as custom ribbon colors to match your Wedding Event or Home décor color scheme.

****** Cancellations ******

We don't accept cancellations 24h after purchase. After that time, buyer is responsible for shipping costs as well as returning the item.
But please contact us if you have any problems with your order.

****** Returns & Exchanges ******

We gladly accept returns and exchanges.
Contact us within: 14 days of delivery.
Ship items back within: 30 days of delivery.

We want you to be satisfied and happy shopping with us.
If an item you receive is broken or damaged, please let us know as soon as possible. You will need to take a picture of the item before we can issue refund or exchange.
In unlikely situation you wish to return your order, please contact us as soon as possible after receiving it. A refund or exchange will be issued.
All items must be returned in new condition with their original packaging.
We will issue refund after we receive the item back.
Shipping charges are non-refundable, shipment return costs are under the buyer's expense.
Refunds due to postage delay are not eligible.
Unclaimed packages returned due to wrong or incorrect addresses will be refunded (items cost only) or will be reshipped at the cost of purchaser.

The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective.
Custom or personalized orders.
Discounted Items.

****** Payment ******

How can I Pay for my purchase?

We accept payments by Paypal. And contact us if you inquire any other methods.
Your items will be shipped when payment clears.
Please note that international customers are responsible for all customs, duties and taxes associated with shipping to their respective countries.

How do I pay with credit or debit card?
OpenVintageShutters.com process credit or debit cards payments through Paypal. You DO NOT need a Paypal account to pay by credit card. When you check out, click "Pay" then click on the "Don't Have a Paypal Account?" link to go to the credit card processing page.
Paypal offers industry-leading security measures and buyer protection.

****** Discounts ******

Do you offer your items at wholesale prices?
Yes, We are happy to work with brick and mortar retailers, and in some cases online retailers. Please contact us.

Do you offer Discounts to Interior Designers?
Yes, We can arrange special terms on sales to the trade. Please contact us.

Last updated on December 1, 2019